COMMON QUESTIONS
Everything you need to know
WHAT ARE THE PAYMENT OPTIONS?
We offer several convenient payment options: MBWay, PayPal, and ATM.
Choose the one that works best for you at checkout!
HOW LONG WILL IT TAKE TO RECEIVE THE ORDER?
We aim to deliver your parcel using the best carrier and service available in your country. For details on shipping times and rates, please visit our Policies page and check the "Shipping and Delivery" section.
HOW CAN I TRACK MY ORDERS?
Tracking your order is simple and fast! Just follow these simple steps:
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Check your email:
As soon as your order is shipped, you’ll receive a confirmation email with a direct link to the tracking page. There you can follow your delivery in real time. -
Log in to your account (optional):
If you created an account on our website, you can also track your order directly:-
Click “Log In” at the top of the page.
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Go to the Members Area and select “My Orders.”
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Find your order and click “View Tracking” to access the latest shipping updates.
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Tracking update time:
Please note that it may take up to 24 – 48 hours for tracking information to appear, especially for international shipments. -
Need help?
If your tracking hasn’t updated after 2 business days or you have any concerns, feel free to contact us and we’ll assist you.
WHAT IF MY ORDER IS MISSING OR LATE?
If your order is missing or delayed, message us on our Contact page or send us an email at nearolc@outlook.com. Our friendly customer support team will take care of it and make sure your order gets to you.
HOW DOES THE RETURN POLICY WORK?
You can find all the details about how our return policy works on our Policies page under the "Our Return Policy" section.
CAN I PURCHASE GIFT CARDS?
Yes, you can! We have gift cards available for purchase on our Gift Cards page.
NEED ASSISTANCE?
If you have any questions or need further assistance, feel free to reach out to us on our Contact page or at nearolc@outlook.com.Our team is ready to help!